Fancy Plans Co. Shop Policies
RIGHT TO CANCEL
Fancy Plans Co has the right to cancel any orders that break any portion of our store policy and/or revoke shopping privileges on www.fancyplansco.com without question. This pertains to any individuals that continually abuse the rewards program, etc. Fancy Plans Co reserves the right to decide whether to provide an explanation as to the reasons for cancellation.
WHEN WILL MY ORDER SHIP?
Regular order processing is between 7-10 business days. Shipping windows for new releases, major product launches, and promotions are extended to 7-14 business days (no weekends). We appreciate your patience during these times as we get more orders than usual. All pre-order items will have specific shipment timeframes that will be indicated in the item listing.
Please check the shipping windows stated above and in the product listings prior to emailing Fancy Plans Co customer service regarding shipping times. If you email customer service for a shipment status update, and your order has not met the 14 business day minimum, your email will not receive a response. You will be emailed a tracking number once your order has been shipped. Please allow 48-72 hours for your tracking number to update and/or show movement.
WHERE IS MY STUFF?
At this time, Fancy Plans Co uses USPS (United States Postal Service) and UPS to ship packages. Please be mindful that once your order is picked up and is no longer in our possession we are unable to provide any additional info other than what is stated on the USPS/UPS tracking website. This can include unforeseen delays and interruptions within these carriers that Fancy Plans Co is not responsible for. Keep in mind that Fancy Plans Co is not responsible for any lost or stolen packages. Please contact USPS/UPS directly for information on your tracking status or any issues/inquiries regarding postal service and package delivery.
If you believe your package is lost or there is no movement on the USPS tracking website, please allow 21 days from the date the package was shipped before contacting Fancy Plans Co customer service.
STOLEN / DAMAGED / UNDELIVERED PACKAGES
Fancy Plans Co is not responsible for packages that are stolen from your property, damaged, tampered with, or marked as delivered once they have been accepted by USPS/UPS. It is the buyer's responsibility to contact USPS/UPS to resolve these issues and file a claim with the respective carrier. At times, a package may be marked as delivered but was misdelivered. Please wait 1-2 business days to see if your package does show up. If not, you will need to contact the carrier directly.
For Priority packages with insurance, you can file a claim HERE.
For First Class packages, you can file a Missing Mail Search HERE.
For all UPS packages, you can file a claim HERE.
You can find the USPS contact information HERE for all other inquiries & issues.
Fancy Plans Co is not responsible for orders that get delivered to incorrect addresses. If a package is returned to the Fancy Plans Co shop due to an insufficient/incorrect address or the package is stated by USPS/UPS as undeliverable and is returned to sender, the buyer is responsible for covering all shipping costs to have the order re-shipped. It is the buyer's responsibility to verify shipping information is correct prior to completing purchases.
Updating account info: Go to your Fancy Plans Co account, then click View Addresses. Remove any incorrect or outdated addresses. Make sure all the information in your Fancy Plans Co account and any auto-fill settings on your device and/or online payment methods are up-to-date so the correct information is used for your orders. If you have recently moved, ensure mail forwarding is set up through USPS. Please keep in mind changing your address in your account DOES NOT automatically change your address for any open orders (including pre-orders).
For regular orders: Address changes for regular orders are not guaranteed. Once an order is in the fulfillment stage or has been marked as shipped, we cannot make changes to the shipping information. It is the buyer's responsibility to verify shipping information is correct prior to completing purchases.
Fancy Plans Co ships internationally. You will receive a shipping cost once you checkout. To determine your shipping rate for your specific country please add all of your items to your cart and accurately enter your shipping information. The rate will be calculated before you confirm your order. International shipping is expensive for us and we do try our best to keep it at a low cost for you. At times, the given rate may be less or more from what is calculated at checkout. A member of our team will be in contact with you if this is the case and will discuss options so that you will be able to receive your order. We are not responsible for taxes or custom fees that you acquire within your country. Please do not contact us in regards to changing the information on the customs form. It is against the law to provide information that is not accurate on the parcel.
Re-ship fees for package returns due to a failure to claim packages from customs, regardless of any situation, is the sole responsibility of the customer.
There is no combined shipping of separate orders with past, day of, or future orders. This helps make sure our team can process orders as quickly as possible. Manually combining multiple orders, especially on heavy order days, such as New Releases, etc., takes a considerable amount of time away from our team working to pack & fulfill orders.
For regular order cancellation requests, please email customer service at CS@fancyplansco.com. Cancellation requests are not guaranteed and orders cannot be cancelled if they are already in the queue to be fulfilled & processed for shipment.
For pre-orders, once a preorder has been placed it cannot be changed or canceled, so please be sure that all your shipment information is correct & you are certain about your purchase prior to completing your order.
Please note that while we always attempt to accurately capture the products in listing photos, actual colors may vary from what you see on your screen. Various products with the same color names may not match exactly due to different materials being used for each particular product and the manufacturing process.
CART HOLDS / CHECK OUT
Our website’s software will not hold your items in your cart while you are shopping. Items in your cart are not guaranteed until you have completed your purchase & received an order confirmation. For example, during limited quantity releases, as soon as you select what you want - check out immediately as some items may sell out before your purchase is completed.
ORDER / SHIPPING HOLDS
We cannot hold orders to be shipped at a later date.
FANCY PLANS REWARDS / FANCY POINTS
FANCY PLANS REWARDS: HOW TO
Sign-up for a Fancy Plans Co account as soon as you start shopping on the website to receive Fancy Points. Points will not be awarded or transferred from past orders made as a guest or not signing in with your Fancy Plans Co account. More Fancy Points Reward information can be found on our FAQ page.
To access the Fancy Points Rewards section, look for the icon labeled “Fancy Plans Rewards” at the bottom left corner of the home screen on the Fancy Plans Co website. On mobile devices, it will be a circle with a shopping bag icon.
In order to earn Fancy Plans Reward Points, you must have signed up for a Fancy Plans Co account, confirmed your account & Fancy Points Rewards membership, & be signed into your Fancy Plans Co account prior to completing your order. Be sure to sign in to this account every time you place an order.
You can only receive points on current purchases, we are unable to add points for previous orders. If you check out as a guest, you will not earn points for your purchase. If you signed up for a Fancy Points Rewards account after making a purchase, you will not be awarded those points. No discounts or codes will be applied to orders after they are placed and points cannot be transferred from one account to another, this includes accounts created by the same person under different email addresses.
If you believe there is a problem with your order or a product is defective or damaged (this does not include being damaged in transit) once you receive it, please contact Fancy Plans Co customer service via email right away. All damaged/defective product must be reported within 3 days of delivery. (This does not mean 3 days of receipt. When our team verifies this window, we will use the documented delivery date provided by the carrier.) Pictures and a detailed explanation will be required. In order to qualify for a replacement, the product must be unused, unaltered, in the original packaging, and approved by Fancy Plans Co customer service in order to proceed with a replacement.
All sales are final. Products are non-returnable and non-exchangeable.
If a sticker sheet is not cut properly, a product is defective, or other circumstances that were manufacturer error we will replace (of equal or lesser value) within 30 days of receiving the product. Please contact us via email to start the exchange process. Product must be in original packaging, unused, and unaltered to qualify for a replacement. For U.S. orders only, postage will be paid to return the defective or incorrect product.